Privacy Policy

Last updated: July 20, 2026.

Otter Car Wash ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our mobile app, our kiosk, and our text message program.

Information We Collect

• Information you give us: your name, phone number, email address, vehicle information, and payment details when you sign up for a wash pass, contact us, apply for a job, or request a fundraiser.
• Automatically collected information: basic usage data such as your device type, browser, and pages viewed, collected through standard web technologies like cookies.

How We Use Your Information

• To provide and manage your wash pass and account.
• To respond to your questions, applications, and fundraiser requests.
• To send you service updates, offers, and reminders (including by text message, if you opt in).
• To improve our services and website.
• To comply with legal obligations.

Text Message (SMS) Communications

If you opt in to receive text messages from Otter Car Wash, you agree to receive recurring automated marketing and service text messages at the phone number you provide. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.

You can opt out at any time by replying STOP to any message. Reply HELP for help. We do not sell your mobile phone number or SMS opt-in data. Carriers are not liable for delayed or undelivered messages.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, payment processing, our app and kiosk provider, and our text-message platform), and when required by law. These providers are only permitted to use your information to perform services on our behalf.

Cookies

Our website uses cookies and similar technologies to keep the site working and to understand how it's used. You can control cookies through your browser settings; disabling them may affect some site features.

Your Choices

• Opt out of text messages by replying STOP.
• Unsubscribe from marketing emails using the link in any email.
• Request access to or deletion of your information by contacting us.

Data Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

Questions about this Privacy Policy? Reach us at:

• Otter Car Wash
• 729 Oakland Rd, Spindale, NC 28160
• Phone: 828-547-4604